سياسة الاستبدال و الاسترجاع

Exchange and return policy:

At Oils Cash, we strive to ensure your complete satisfaction with every purchase and are committed to providing a flexible and easy exchange and return policy to address any problem you may encounter during the purchase process.

First: Return Policy

The customer is entitled to a refund within 6 days from the date of receipt, provided that:

• There is a manufacturing defect or damage to the product.
• The product must be in its original condition, unused, and without its protective cover removed.

The return process takes place within a maximum period of 3 to 7 days from the moment the return is approved, and through the same payment method used for the purchase, with the store bearing the shipping costs.

Second: Replacement conditions

The customer has the right to exchange the product within 10 days of the date of receipt, provided that:

• The product must be in its original condition and unused.
• The alternative must be available

After reviewing and approving the request, the replacement product will be sent as soon as possible with the customer bearing the full shipping cost.

Therefore, we recommend checking the product before opening the package.

Third: How to submit a replacement or refund request

To complete your exchange or return request, please contact our customer service team via:

The store's email address is [email protected]

Our team will provide you with all the necessary steps and help you complete the process easily and quickly.