سياسة الاستبدال و الاسترجاع

Exchange and Return Policy

At Oils Kesh, we strive to ensure your complete satisfaction with every purchase and are committed to providing a flexible and easy exchange and return policy to address any problem you may encounter with the products.


First: Return Policy

The customer has the right to return the product within 14 days of the date of receipt, provided that:

  1. The product must be in its original condition and unused.
  2. The original invoice must be attached.

The refund will be processed via the same payment method used at the time of purchase.

The return process may take 7 to 14 days after the product arrives at our warehouse and its condition is checked.


Important notes:

  • The item must be in its original condition and unused.
  • The refund will be processed after the product is received and inspected within 3 to 7 business days.
  • If the error is from the store, the shipping costs will be borne in full.


Second: Replacement conditions


The customer has the right to exchange the product within 7 days of the date of receipt in the following cases:

  1. The product has a manufacturing defect.
  2. The product was damaged upon arrival.

The following conditions apply to the replacement:

  • The product must be in its original condition and unused.
  • All original accessories and packaging must be intact and included.

After the request has been reviewed and approved, the replacement product will be sent as soon as possible.


Third: Products that are neither exchangeable nor returnable

The following products cannot be exchanged or returned:

  • Products that have been opened or used.
  • Products that have lost their original packaging or one of their accessories.
  • Therefore, we recommend checking the product before opening the package.


Fourth: How to submit a replacement or refund request

To complete your exchange or return request, please contact our customer service team via:

The store's email address is [email protected]

Contact form available on website. +966536938476

Our team will provide you with all the necessary steps and help you complete the process easily and quickly.


Terms and Conditions page

These terms and conditions constitute a legally binding agreement between you and Oils Kesh when you use or shop through our website. By accessing the website or making any purchase, you agree to be fully bound by these terms and conditions.


First: Products and Prices

  • Oils Kesh store offers high-quality products in the field of body, face and hair care, in addition to perfumes and natural soaps.

  • Prices may change from time to time depending on updates or offers, and we strive to display prices accurately to ensure transparency.

  • Displaying products on the website does not guarantee permanent availability, as some products may run out at any time.


Second: Payment methods

  • The store offers several secure payment methods, such as:

  • Credit cards
  • Digital wallets
  • Cash on delivery (in available areas)

  • All financial transactions are conducted using modern security technologies to ensure the protection of your data and the confidentiality of your personal information.


Third: Shipping and Delivery

  • We commit to shipping orders within 1–3 business days of order confirmation.
  • Delivery time varies depending on the city or region you are in.
  • Order status updates are sent via email or through your account on the website.
  • The store is not responsible for delays caused by shipping companies, but it is committed to tracking the order until it reaches you.


Fourth: Using the site

  • The use of the site is prohibited for any illegal purpose, or that violates public morals or harms the rights of others.
  • Attempting to hack the site or tamper with the content or data is prohibited.
  • The store reserves the right to suspend or cancel the account of any user who violates the terms or misuses the services.


Fifth: Amendments Policy

  • Oils Kesh reserves the right to modify the terms and conditions at any time without prior notice.
  • Changes are posted across the website, and customers may be notified via email.

  • Your continued use of the site after the posting of the changes constitutes implicit acceptance of the updated terms.